789q Privacy Policy — Your Data, Our Responsibility

1 Who We Are — Data Controller

This Privacy Policy is issued by 789q, the operator of the online casino and sports betting platform accessible at 789q.cam (the "Platform"). For the purposes of applicable data protection law, 789q acts as the data controller in respect of all personal data collected from players and visitors to the Platform.

789q operates under an international gaming licence and processes personal data in accordance with its obligations under that licence as well as internationally recognised data protection principles including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality.

All references to "789q," "we," "us," or "our" in this Privacy Policy refer to the Platform operator. All references to "you," "your," or "player" refer to any individual who registers, accesses, or uses the 789q Platform in any capacity.

2 Personal Data We Collect

789q collects the following categories of personal data, depending on how you interact with the Platform:

A. Registration & Identity Data

• Full legal name as it appears on your CNIC or passport
• Date of birth (to verify you are 21 years of age or older)
• Pakistani mobile number and email address
• Residential address
• CNIC number (collected during Know Your Customer / KYC verification)
• Copies of identity documents submitted for verification purposes

B. Financial Data

• JazzCash or EasyPaisa mobile wallet number used for deposits and withdrawals
• HBL, UBL, Meezan Bank, or Raast account details where applicable
• Transaction history including deposit amounts, withdrawal requests, and PKR balances
• Bonus and promotional activity records

C. Gaming & Behavioural Data

• Bet and wager history across all 789q products (casino, sports, Andar Bahar, slots, W Live)
• Session duration, game preferences, and frequency of play
• Responsible gaming interactions including any limit-setting or self-exclusion requests

D. Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Unique device identifiers and session tokens
• Cookies and similar tracking technologies (see Section 7)

E. Communication Data

• Records of interactions with 789q support via live chat, email, or other channels
• Marketing communication preferences (opt-in and opt-out records)

3 How We Collect Personal Data

789q collects personal data through the following means:

• Direct submission: When you register a 789q account, complete the KYC verification process, make a deposit or withdrawal request, or contact our support team.
• Automated collection: Through cookies, web beacons, log files, and similar technologies as you interact with the Platform. See Section 7 for details.
• Third-party sources: From identity verification service providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), and fraud prevention agencies where necessary to verify your identity or protect the integrity of the Platform.
• Publicly available sources: In limited circumstances where required for fraud prevention or regulatory compliance, we may cross-reference information against publicly available records.

4 How We Use Your Personal Data

789q uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your 789q player account, including processing 789q login requests and account security functions.
• Payment processing: Facilitating PKR deposits, withdrawal requests, and bonus crediting via your chosen payment method.
• Identity verification & KYC: Verifying your identity, confirming your age (21+), and complying with anti-money laundering obligations under our international gaming licence.
• Service delivery: Providing access to casino games, sports betting markets, live dealer tables, Andar Bahar, slots, and all other 789q services.
• Responsible gaming: Monitoring play patterns to identify potential signs of problem gambling and applying responsible gaming interventions where appropriate.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Customer support: Responding to and resolving your support enquiries, complaints, and account-related issues.
• Marketing communications: Sending you information about 789q promotions, PSL betting offers, and new features — but only where you have opted in to receive such communications, or where we are permitted to do so under applicable law.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and content of the 789q Platform.
• Regulatory compliance: Meeting our obligations under our international gaming licence, including reporting requirements and player protection mandates.

5 Legal Basis for Processing

789q processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 789q — i.e., to operate your account, process your transactions, and deliver the games and betting services you have registered to use.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, KYC obligations, and the conditions of 789q's international gaming licence.
• Legitimate interests: Processing for the purposes of fraud prevention, platform security, responsible gaming monitoring, and improvement of 789q services, where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where your explicit opt-in consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6 Data Sharing & Third Parties

789q does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We may share your data with the following categories of recipients solely to the extent necessary for the purposes described in Section 4:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and other payment service providers processing your PKR transactions.
• Identity verification providers: KYC and AML service providers that assist with verifying your identity and screening against financial crime watchlists.
• Game content providers: Third-party game studios and live dealer platform operators whose games are hosted on 789q. These providers may receive limited data (such as an anonymised player ID) required to deliver game content.
• IT and hosting providers: Cloud infrastructure and server hosting providers who process data on our behalf under contractual data processing agreements.
• Regulatory and law enforcement authorities: Where required by our gaming licence, AML obligations, or valid legal process, we may disclose information to regulators, law enforcement agencies, or courts.
• Professional advisors: Legal, accounting, and audit professionals retained by 789q under strict confidentiality obligations.

7 Cookies & Tracking Technologies

789q uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies may be in use:

• Strictly necessary cookies: Essential for the Platform to function — including session management, 789q login state, security tokens, and fraud prevention signals. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gaming notification intervals.
• Analytics cookies: Collect anonymised, aggregated data about how players use the Platform, which helps us identify and fix performance issues and improve the user experience.
• Marketing cookies: Track visits to 789q to measure the effectiveness of promotional campaigns. These are only set where you have consented.

8 Data Security

789q employs a layered security approach to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• TLS 1.2+ encryption for all data transmitted between your device and our servers
• Encryption of sensitive stored data including payment information and identity documents
• Role-based access controls limiting staff access to player data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments by independent security specialists
• Audit logs of all access to sensitive player data
• Multi-factor authentication requirements for platform administrator access

While 789q maintains robust security practices, no internet-based system is completely immune to security risks. You are encouraged to use a strong, unique password for your 789q login and to enable any additional security options available in your account settings. Never share your login credentials with anyone.

9 Data Retention Periods

789q retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your 789q account and for a period of at least 5 years following account closure, as required by AML and gaming licence regulations.
• Transaction records: Retained for a minimum of 5 years following the date of each transaction to meet financial regulatory requirements.
• KYC documents: Retained for the period required under our gaming licence — typically 5 years from the end of the customer relationship.
• Support communications: Retained for 3 years from the date of the interaction unless the matter gives rise to legal proceedings, in which case records are retained until resolution.
• Marketing preferences: Retained until you withdraw consent or opt out, plus a brief period required to give effect to the opt-out.
• Anonymised analytics data: May be retained indefinitely as it cannot be used to identify you.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.

10 Your Data Rights

Subject to applicable law and the limitations imposed by 789q's regulatory obligations, you have the following rights in respect of your personal data:

To exercise any of these rights, please submit a written request to [email protected]. 789q will respond within 30 days. We may need to verify your identity before processing a data rights request to ensure we are not disclosing information to an unauthorised party.

11 Children & Minors

789q strictly prohibits use of the Platform by individuals under the age of 21. We do not knowingly collect, store, or process personal data from persons under this age threshold.

If you are a parent or guardian and believe that a minor has accessed or registered on 789q using false information, please contact our support team immediately at [email protected]. We will take immediate action to close the account and delete any associated data.

12 International Data Transfers

789q may transfer personal data to servers or service providers located outside your country of residence in order to deliver the Platform services. Where such transfers occur, 789q ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those in this Privacy Policy
• Transfers only to jurisdictions that provide an adequate level of data protection as recognised by applicable international standards
• Regular review of third-party data processor adequacy as part of 789q's annual security and compliance audit cycle

By registering a 789q account and accepting this Privacy Policy, you consent to the transfer of your personal data in accordance with the safeguards described above.

13 Third-Party Links & Services

The 789q Platform may, from time to time, contain references to third-party services such as game providers and payment gateways. Once you leave the 789q Platform and interact directly with a third-party service, that party's own privacy policy and data handling practices apply — not this one.

789q is not responsible for the privacy practices of any third-party service you access independently. We encourage you to review the privacy policy of any third-party service before providing it with your personal data.

14 Changes to This Privacy Policy

789q reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable law. When material changes are made, we will provide reasonable notice to registered players — typically via email or a prominent notification within the Platform.

The date at the top of this document indicates when the most recent changes took effect. Continued use of 789q after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with a material change, you may request account closure as described in our Terms and Conditions.

15 Contact Us — Privacy Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or the way 789q handles your personal data, please contact our Privacy team through the following channels:

• Email: [email protected] — please include "Privacy Enquiry" in your subject line
• Live Chat: Available 24/7 in both Urdu and English via the 789q Platform

789q aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. Complex data rights requests may require additional time, but you will be kept informed throughout the process.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the applicable data protection supervisory authority or the regulatory body overseeing 789q's international gaming licence.